FAQ's
Where is my order printed?
We know you're busy saving lives, so we make sure our logistics are as efficient as your handoffs.
We print and ship primarily from the US (Florida and Texas) to ensure premium quality.
For our international nurses, we use a global network of specialized printers to get your gear to you without the long-wait times. You deal with enough stress—waiting for a package shouldn't be one of them.
Do you ship internationally?
Absolutely. Whether you’re pulling a shift in London, Sydney, or anywhere in between, we’ll get your order to you.
Shipping costs are calculated at checkout based on your location.
We believe in total transparency—no hidden fees, just like a well-documented patient chart.
Will I get a tracking number?
Yes. As soon as your order is on its way, we’ll send a tracking number straight to your inbox.
We know that checking the delivery status is the best part of your post-shift wind-down. Track it in real-time until it’s safely at your door.
What are your products made of?
We exclusively use premium, 100% ring-spun cotton and signature garment-dyed fabrics (Comfort Colors 1717).
These are soft enough for a post-shift nap and durable enough to survive the most chaotic unit.
How long does shipping take?
Most orders are printed and shipped within 2–8 business days.
How do I get Free Shipping?
We offer Free Shipping on all unit orders of 3 or more items.
It’s the perfect way to gear up with your squad and save.
Which size should I choose?
Our Comfort Colors 1717 has a relaxed, boxy fit.
For a professional look, stay true to size.
For that extra "post-shift" cozy vibe, we recommend sizing up by one or two!
What is your return policy?
We want you to love your gear! We accept returns for damaged items or size exchanges within a 30-day window.
Just shoot us an email at customer_service@hugtee.com to start the process.
Do you offer group discounts for whole departments?
Yes! If you're looking to outfit your entire NICU or L&D unit (10+ shirts), contact us for special "Squad Pricing."
